CONTACTS, ACCOUNT, NEWSLETTER
Do I have to register to shop online?
No, you can place an order as a guest. However, we recommend that you register as there are several benefits:
- your shipping and payment information will be filled in automatically the next time you shop with us;
- registered users have access to past orders and current orders;
- registered users can update their shipping information at any time.
I can’t access my account. What can I do?
Please check that the email and password entered are correct. If you cannot remember your password, you can reset it by selecting the "Forgot your password" option.
If there is any other reason why you cannot access your account, please contact us for assistance by sending an email to firstname.lastname@example.org
I haven’t received the email to reset my password. What Can I Do?
First check that the email address you entered is correct. If the email address is correct, check your spam folder. If you still haven't received it, please contact us at email@example.com and we will be happy to help you.
How can I change my shipping address?
You can easily change the shipping address during the check out process. Or, if you are registered, you can access your account and change it by clicking on the link "View addresses".
How can I contact you?
For information about the shop, products, orders, delivery and refunds you can write us here: firstname.lastname@example.org
How can I delete my account?
If you want to cancel your account and delete your personal data, you can contact us at email@example.com and we'll do it for you.
How can I unsubscribe from the Newsletter?
You can unsubscribe by clicking 'unsubscribe' in the footer of any newsletter you receive, then you will no longer receive news and special updates about our products in your inbox.
Where can I view the details of all my orders?
You can view all the details of your current and previous orders in the Account section.
Can I change the details of a recently completed order?
You can change the details of your order writing to firstname.lastname@example.org before the order has been processed, which means by 09.00 am on the morning after the day you placed the order.
Can I change the shipping address of an order in progress?
Yes, you can write to email@example.com.
If you inform us of the change before your order is processed, which means by 09.00 am on the morning after the day you placed the order, the address will be changed with no extra charge.
If you request the change of address after the order has already been processed, the delivery time will be extended and there will be additional costs.
Why haven’t I received my order confirmation email?
If you have not received the email confirming your purchase, it may be for one of the following reasons:
How can I change the market/region?
You can change your market/region using the option in the website footer, at the bottom of each page of the shop.
I haven’t received all the items from my purchase. What can I do?
If you have not received all the items of your purchase, you can write to us sending a photo of the package, so that we can check the problem and solve it. Contact us at: firstname.lastname@example.org
What can I do if I’ve received the wrong item?
If you have received an item that does not match your purchase, please contact us: email@example.com. We will be happy to investigate and provide you with a solution.
What happens if my order cannot be delivered?
if you have not already been contacted to resolve the problem write to us at firstname.lastname@example.org
Can my order be canceled?
If the order status is still being processed then contact email@example.com, otherwise you cannot cancel the order.
My order shows as having been delivered, but I haven't received it. What can I do?
Please, write to firstname.lastname@example.org for more information and assistance.
How long does it take to process an order?
The order will be processed within 48 hours of receipt of payment.
Is it safe to pay by credit card?
Paying by credit card is absolutely safe because communications between our website and the bank are encrypted and cannot be traced by third parties.
What forms of payment are accepted?
We accept payment by Visa, Mastercard, Maestro, American Express, Union Pay credit and debit cards, and Paypal. We also accept payment by Shop Pay, Apple Pay and Google Pay.
Can I pay with a rechargeable cards?
Yes, we accept Visa/Visa Electron or MasterCard enabled rechargeable cards. You can check which circuits your card is enabled for by looking at the logo on the front of your card.
Can I pay for my purchases in installments?
Payment in installments depends on the conditions associated with the card with which you make the purchase.
DELIVERY TIMES AND COSTS
What are the shipping costs?
Please, find out the details of the shipping costs here: https://www.irondames.shop/pages/shipping-costs
Do the displayed prices include VAT?
Yes, the prices are VAT included.
What are the average delivery times?
Delivery times depend on the country of destination and the checks that could be made by customs.
Can I carry out the tracking of my order?
Of course. You will receive tracking as soon as your order has been processed by the warehouse.
Can I choose the delivery time?
Unfortunately, we cannot define delivery times, as they depend on several factors, including customs controls, the timing of which cannot be predicted.
RETURNS AND REFUNDS
Can I request a return of the ordered item?
Yes. Please contact us at email@example.com and we will send you all the instructions for the request.
How long do I have to return my order?
Returns can be made up to 5 days from receipt of goods.
Is the return free of charge?
Only damaged or spoilt goods can be returned free of charge.
I no longer have the card I used to make the purchase. How will I receive my refund?
In this case, please contact us by writing to firstname.lastname@example.org and we will proceed with the refund via bank account.