Terms and conditions of sale
1. SCOPE OF APPLICATION
1.1 These general terms and conditions of sale (hereinafter “Conditions”) shall govern and shall be deemed to be integral part of the Orders (as defined below) submitted by consumers, as defined under article 3.1.(a) of the Legislative Decree No. 206/2005 (hereinafter the “Purchasers”) for the purchase of the Products (as defined below), executed remotely through the website https://www.irondames.shop (hereinafter the "Store") vis-à-vis the company IRONLYNX S.R.L., with registered office in Via Civinelli 950 - I-47522, Cesena (FC), VAT no. IT 04345820403, R.E.A. no. FO - 403899 (hereinafter the “Seller").
1.2 These Conditions may be amended by the Seller at any time. Any changes shall become effective on the date of their publication on the Store in the “Terms and conditions of sale” section. Therefore, the Purchaser acknowledges its right to access the Store for the purpose of consulting and downloading, before making any purchase, a copy of the updated version of the Conditions. It is understood that the applicable Conditions are those in effect on the date of the Order submission, which are understood and consequently accepted by the Purchaser according to the procedure provided under article 3.
1.3 Notwithstanding the application of any mandatory provision of law, any conditions applied by the Purchaser shall not have the effect of supplementing, superseding or replacing the provisions set forth under these Conditions.
2. DEFINITIONS
2.1 The following terms, when used in these Conditions shall have the following meanings:
"Business Day": means any day (other than Saturdays and Sundays) in which banks in Italy are open;
"Cart": means the "Cart" section on the Store;
"Claim": means the notice by which the Purchaser reports possible defects of the Products to the Seller within the time limit specified in article 7.1;
"Conditions": means these general conditions of sales, published in the “Terms and conditions of sale” section of the Store;
"Order Fulfillment": means the date in which the Order has been fulfilled by the Seller, as better specified in the Personal Area;
"Delivery Point": means the location at which the Seller, at the Purchaser's expense, shall deliver the Products;
"Force Majeure Event": means any circumstances which was unforeseeable at the time of issuance of the Order and beyond the control of the Parties such as, but not limited to, industrial disputes, fires, wars, extensive military mobilizations, cyber-attacks, insurrections, requisitions, seizures, embargoes, currency and import/export restrictions, epidemics (including Covid-19 and possible variants), natural disasters and terrorist acts as well as national, government, regional or local laws, regulations or acts establishing restrictions on movement, work and operations due to epidemiological circumstances (Covid-19, including its variants, and others);
"IP Rights": means industrial or intellectual property rights owned by the Seller or granted to the Seller, an associate of the Seller or the Seller’s legal representative under license, as defined under article 12.1;
"Order": means the purchase order submitted by the Purchaser to the Seller in accordance with and for the purposes of article 3 of the Conditions;
"Order Confirmation": means the communication sent via email to the Purchaser directly from the Shopify platform following the execution of the Order (effective at the time of payment) containing: (i) a list of the purchased Products; (ii) the Price of the purchased Products; (iii) the VAT, if due; (iv) the delivery costs; (v) the Delivery Point; (vi) the term for delivery; (vii) the link to access the Purchaser’s Personal Area;
"Party": means severally the Seller or the Purchaser;
"Parties": means jointly the Seller and the Purchaser;
"Personal Area": means the personal area of the Store, accessible through authentication (i.e., entering the e-mail address used to place the Order and then entering a 6-digit code received in the same e-mail inbox or accessing via the tracking app “Shop”), though which the Purchaser can check the status of its Orders and, if necessary, exercise the right of withdrawal referred to under article 6;
"Price": means the price indicated on the Store with regard to each Product, to be understood as including VAT;
"Products": means all the products displayed on the Store;
"Privacy Policy": means the Seller's privacy policy, published in the "Privacy policy" section of the Store;
"Purchaser": means You and any other costumer consumer as defined under article 3.1.(a) of the Legislative Decree No. 206/2005;
"Refunds Policy": means the Seller’s return and refund policy provided for under Annex 1, relating to the procedure for the return of Products and refund of the Price in case of exercise of the right of withdrawal pursuant to Article 6 of the Conditions, available in the “Refund policy” section of the Store;
"Seller": means IRONLYNX S.R.L., with registered office in Via Civinelli 950 - I-47522, Cesena (FC), VAT no. IT 04345820403, R.E.A. no. FO - 403899;
"Store": means the store https://www.irondames.shop available on the Shopify platform.
3. ORDERS
3.1 The purchase of Products by the Purchaser shall be deemed executed at the time of the successful and valid payment of the Price and the relevant delivery costs. Therefore, the Purchaser hereby acknowledges that the inclusion of the Products in the Cart shall not constitute a purchase and/or reservation of the Products and that, irrespective of any communication from the Seller, the inclusion of the Products in the Cart shall not guarantee the future availability of the Products included therein.
3.2 To place an Order, the Purchaser shall, after accessing the Store: (i) select the Products it wishes to purchase; (ii) add the Products to the Cart by clicking on the “Add to Cart” button and click on the “Check-out” button; (iii) indicate the Delivery Point, select the shipping method among those indicated on the Store and provide further relevant information for the delivery of the Products; (iv) select the payment method among those indicated on the Store and provide the required information for the payment (e.g., e-mail address, credit card number, expiry date, CVV number) and/or the invoicing. Following the submission of the abovementioned information, a summary of the Order will be displayed on the Store and the Purchaser shall proceed in placing the Order by clicking on the “Buy” button, after having read, understood and accepted the Conditions and the relevant unfair clauses (i.e. clausole vessatorie).
3.3 Following the successful performance of the payment, and therefore the execution of the Order, the Purchaser shall receive the Order Confirmation to the e-mail address indicated when filling the Order pursuant to article 3.2 above.
3.4 Following the execution of the Order, the Purchaser may check the status of its Orders and, if necessary, exercise their right of withdrawal referred to in article 6 by accessing its Personal Area.
3.5 The Seller reserves the right to remove or make temporarily non-orderable certain Products from the Store in the event of their unavailability. In this regard, the Purchaser hereby waives any right to submit any claims for indemnity, compensation or reimbursement for any damages suffered due to the impossibility of purchasing certain Products due to their unavailability.
4. DELIVERY TERMS
4.1 The Seller agrees to deliver the Products to the Delivery Point expressively indicated by the Purchaser when filling the Order pursuant to article 3 above. The Purchaser undertakes to assume the entire liability for the correctness of the address indicated for the purpose of this article and agrees that all failures in the delivery caused by such type of errors shall never be imputed to the Seller nor shall cause the Seller to spend additional sums to perform correct delivery.
4.2 The delivery costs are those expressively indicated in the “Shipping” section of the Store and in the Order Confirmation.
4.3 The Seller undertakes to deliver the Products to the Delivery Point within: (i) 3/5 Business Days from the submission of the Order if the Delivery Point is located in Italy; (ii) 5/6 Business Days from the submission of the Order if the Delivery Point is located in the European Union; (iii) 3/5 Business Days from the submission of the Order if the Delivery Point is located outside the European Union, excluding custom duties timing procedure. The Parties acknowledge that this deadline is merely indicative and not binding; therefore, the Seller shall have the right to reasonably anticipate or postpone the delivery of all or part of the Products, without this representing, in favour of the Purchaser, a valid title to demand the total or partial termination or cancellation of the Order, nor the payment of compensation or indemnity, nor a title to invoke the Seller's liability for any other reason.
4.4 The Purchaser shall receive a written notice by e-mail confirming the shipment of the ordered Products.
4.5 The Seller cannot and shall never be deemed responsible for delays in delivery resulting from the default of third parties (i.e., carriers in charge of transportation) and/or the occurrence of Force Majeure Events.
4.6 If the Purchaser delays, refuses to receive or is in default of receiving all or part of the Products, the Seller may, at its sole discretion, require the Purchaser to execute the Order, or declare its total or partial termination. In either case, the Seller retains the right to claim compensation from the Purchaser for any and all losses and damages incurred as a result of the refusal or non-performance.
5. PACKAGING
5.1 The packaging of the Products shall be arranged by the Seller at its sole discretion, under methods deemed as most appropriate and suitable to safeguard the integrity of the Products during transport. Except in the event of Seller's willful misconduct or gross negligence, the Seller shall never be held liable for any damages, whether direct or indirect, arising out of the choice or construction of the packaging.
6. RIGHT OF WITHDRAWAL
6.1 The Purchaser shall be entitled to a period of 30 (thirty) days as of the Order Fulfillment to withdraw from an Order without giving any reason and without being liable for any penalty, without prejudice to the provisions set forth under article 6.6 below.
6.2 The Purchaser shall be entitled to exercise the right of withdrawal set forth under article 6.1 above by means of the automated procedure accessible following the authentication in the Personal Area, in accordance with the instructions set forth in the Refund Policy. As an alternative, the Purchaser shall also be entitled to exercise its right to withdrawal by sending a scanned copy of the withdrawal form attached to these Conditions under Annex 2 (or any other express and signed declaration inclusive of the same information), in accordance with the instructions set forth in the Refund Policy, duly filled in and signed, to the following e-mail address: support@irondames.shop.
6.3 Should the Purchaser exercise the right of withdrawal by means of the automated procedure accessible following the authentication in its Personal Area, without undue delay and in any case within 14 (fourteen) days from the date of notice of approval of the withdrawal, the Purchaser shall return the Products to the Seller by handing them over to the courier indicated in the above-mentioned written notice. Should the Purchaser exercise the right of withdrawal by using the other means provided for under article 6.2, without undue delay and in any case within 14 (fourteen) days from the date on which the Purchaser notified the Seller of its decision to withdraw from the Order, the Purchaser shall return the Products to the Seller’s premises, or any other place indicated by the Seller in writing. In any case, the Products shall be returned using the original packaging or any other packaging that can grant the integrity of the returned Products. Only in case of withdrawal exercised by means different than the automated procedure set forth hereabove, the Purchaser shall also include the hard copy of the withdrawal form attached under Annex 2 duly filled in and signed in the same packaging, and following the instructions referred to in the Refund Policy, as well as those provided by the Seller or by the customer care service appointed by the latter.
6.4 It remains in any case intended that the Purchaser shall return the Products in the same condition in which they were found at the time of delivery. The Purchaser shall be liable for any decrease in the value of the Products resulting from the handling of the same other than what is strictly necessary to establish the nature, characteristics and functioning of the Products; therefore, should the returned Product be damaged, soiled, washed, altered or worn (except as necessary for normal testing), the Seller reserves the right not to refund the Price for the returned Product, or to apply to the refund a deduction equal to the amount corresponding to the diminution in the value of the returned Product.
6.5 If the right of withdrawal has been exercised in compliance with the provisions set forth under this article and in accordance with the modalities and terms set forth under the Refund Policy, the Seller shall inform accordingly the Purchaser by e-mail and refund to the latter the Price paid for the returned Products. These amounts shall be refunded within 14 (fourteen) days from the date on which the Seller was informed of the Purchaser's decision to withdraw from the Order pursuant to article 6.2. However, the Seller has the right to withhold the refund until it has received the Products or until the Purchaser has proved that the Products have been sent, whichever is sooner. The Seller shall make the refund using the same means of payment used by the Purchaser to purchase the returned Products.
6.6 The shipping costs for the return of the Products shall always be equal to 10,00 EUR, irrespective of the location from which the Purchaser returns the Products, and shall be entirely borne by the Purchaser.
6.7 In the event that the Purchaser has not complied with the terms and conditions for exercising the right of withdrawal provided for in this article 6 as well as in the Refund Policy, the Purchaser shall not be entitled to obtain any reimbursement of the sums paid to the Seller.
7. DEFECTS AND WARRANTIES
7.1 Any claim concerning defects which make the sold Products unfit for their intended use, appreciably diminish their value, result in a lack of promised or essential quality, or defects that prevent the proper functioning of the Products, shall be notified to the Seller, under penalty of lapse of the right, within 2 (two) years from the date of receipt of the Products by means of e-mail to be sent to the following-mail address: support@irondames.shop ("Claim").
7.2 Each Claim shall contain the following information: (i) indication of the relevant Order number; (ii) description of the alleged defect of the Product; (iii) video/photographic proof regarding the Products indicated as defective in the Claim and appropriate to allow the assessment of the reasonableness of the same.
7.3 Should the Seller deem the Claim to be timely and well-founded, the Purchaser shall have the right to decide, at its sole discretion, to enact one of the remedies provided for by law pursuant to articles 135-bis and following of the Legislative Decree 206/2005. In case the remedy chosen by the Purchaser results in excessive expenditures for the Seller, the latter may contact the Purchaser to agree on a different remedy. In any case, the costs for the return of the defective Products shall be borne by the Seller. In the event that the remedy chosen involves the return of the Products purchased by the Purchaser, the Purchaser shall return the Products to the premises Iron Lynx c/o Mail Boxes etc. located in Via della Moscova 13, 20121 Milano (MI).
7.4 Notwithstanding the provisions of article 7.3 above, should the Purchaser require the replacement or repairment of the Products involving the (re)shipment of the Products to a location outside the European Union, the Seller reserves the right to evaluate the refusal of the remedies involving the replacement or the restorage of the defective Products, considering the high costs arising on the Seller.
7.5 Upon receipt of the Claim, the Seller or the customer care service appointed by the latter, shall provide all information and/or requests thereof by sending an e-mail to the address provided by the Purchaser at the time of execution of the Order for buying the Products under article 3.
7.6 The Purchaser accepts that the Seller shall not grant any warranty on the Products upon the occurrence of any of the following conditions: (i) the Product’s defect is the direct or indirect consequence of improper use, storage, maintenance of the Product by the Purchaser or a Force Majeure Event; (ii) the Claim is not submitted within the timeframe set forth under this article.
8. PRICE AND TERMS OF PAYMENT
8.1 The Price published on the Store in relation to each Product shall be considered inclusive of VAT and net of delivery costs which are expressively indicated separately and, in any case, in the “Shipping” section of the Store.
8.2 The Price shall be paid by the Purchaser, according to the payment method chosen in accordance with article 3.
9. LIMITATION OF SELLER'S LIABILITY
9.1 Notwithstanding any case of willful misconduct or gross negligence, the Seller cannot and shall not under any circumstances be liable for any costs incurred by the Purchaser for the purpose of procurement/reimbursement of substitutive or additional products or services, for loss of any profits or, in general, for any consequential, special, incidental or indirect damages, however suffered by the Purchaser in connection with the purchase of the Products or pursuant to the provisions of these Conditions.
9.2 The Purchaser acknowledges that access to the Store shall be carried out independently and at its own risk.
10. PURCHASER'S OBLIGATIONS
10.1 The Purchaser hereby undertakes not to: (i) cause malfunctions of the servers and/or network used by the Seller; (ii) use access to the Store or to the Personal Area to publish or transmit any information, software or other material that contains a virus or other harmful components; (iii) use the information available only after access to the Store or to the Personal Area in order to share it with companies competing with the Seller.
11. FORCE MAJEURE
11.1 The Seller shall have the right to suspend performance of its obligations where such performance is prevented by a Force Majeure Event.
11.2 he Seller shall notify, within a reasonable time, the Purchaser about the occurrence of a Force Majeure Event. As from the moment the notification concerning the Force Majeure Event is received by the Purchaser, the Seller shall be entitled to suspension of its contractual obligations for 3 (three) months. If the Force Majeure Event does not cease by the end of the aforementioned period, each Party shall be entitled to terminate the Order.
12. TRADEMARKS AND INDUSTRIAL PROPERTY RIGHTS
12.1 The Purchaser acknowledges and agrees that nothing in these Conditions or in the Order can or shall be construed as conferring to the Purchaser any right and/or title and/or interest in any intellectual or industrial property right (including but not limited to, images, logos, photographs, page layouts, designs, know-how covered by copyright, trademarks, patents, models and/or other industrial and intellectual property rights recognized by Italian and international law) owned by the Seller and/or its assignees and/or legal successors . Likewise, the Purchaser acknowledges and agrees that nothing in these Conditions or in the Order shall be construed as conferring to the Purchaser any right, title or interest in any intellectual or industrial property right licensed to Seller and/or in the name of the Seller, its partners or legal representatives (all of the above, "IP Rights").
12.2 The Purchaser agrees not to deposit or cause to be deposited the IP Rights nor deposit or cause to be deposited any trademarks, patents, names or distinctive signs which may be confounded with the IP Rights or to register domain names confusable with the name of the Seller.
13. APPLICABLE LAW AND JURISDICTION
13.1 These Conditions, the Orders and the Order Confirmations shall be solely governed by Italian law. The applicability of the 1980 Vienna Convention on the International Sale of Goods is expressly excluded.
13.2 For any dispute between the Purchaser and the Seller, whether referring to these Conditions or any Order, the territorial jurisdiction is of the court of the place of residence or domicile of the Purchaser, if located in the territory of the Italian State.
13.3 Alternatively, the Purchaser resident in the European Union may choose to access the platform for out-of-court dispute resolution provided by the European Commission at https://ec.europa.eu/consumers/odr.
14. COMMUNICATIONS AND NOTICES
14.1 Any telephone communication to the Seller shall be made to the following telephone number 0547 1825743.
14.2 Any communication requiring, pursuant to these Conditions, proof of receipt of the same by the Seller, may be submitted to the following addresses:
- Address: support@irondames.shop; shop@ironlynx.it;
- PEC: ironlynxsrl@pec.it
14.3 The Purchaser acknowledges that all communications to be sent by the Seller having regard the Conditions or the Orders shall be sent to the e-mail address provided by the Purchaser.
15. DATA PROCESSING
15.1 The processing of the personal data provided by the Purchaser will take place according to the methods and for the purposes indicated in the Privacy Policy, published and available at the Store's footer.
15.2 The Seller undertakes to process the Purchaser's personal data in accordance with the content of the aforementioned policy, which the Purchaser declares to have viewed, read and understood.
15.3 In any case, the Seller shall not be held liable for any damages deriving from errors or omissions in the communication of personal data by the Purchaser or in the event of failure to communicate the updating of the same.
16. MISCELLANEOUS
16.1 The invalidity, illegality or ineffectiveness of any of the provisions contained in these Conditions shall not affect the validity or effectiveness of the remaining provisions.
16.2 The Seller's failure or delay in exercising any right or remedy provided in the Conditions shall not constitute a waiver of the right or remedy.
Pursuant to Articles 1341 and 1342 of the Civil Code, the Purchaser expressly approves and accepts the contents of the following paragraphs of the Conditions: article 1.2 (jus variandi); article 3.5 (waiver to the refund, indemnification or compensation); article 4.1 (exclusion of liability); article 4.3 (limitation of liability); article 4.5 (exclusion of liability); article 5 (limitation of liability); article 6.6 (shipping costs); article 7.4 (limitation of remedies for defects); article 7.6 (limitation of warranty); article 9 (limitation of liability); article 13 (jurisdiction and competent court).
Annex 1: REFUNDS POLICY
Annex 2: WITHDRAWAL FORM
Last update: 12th November 2025